Terms of Service

These Terms of Use (hereinafter referred to as the 'Terms') are intended to specifically stipulate the conditions of membership and use, and other necessary matters, for the 'Homepage (www.clubhold.com, www.hold.hair)' and the 'HOLD Application' (hereinafter collectively referred to as the 'Service') provided by CVRN CLUB Co., Ltd. (hereinafter referred to as the 'Company') to users (hereinafter referred to as 'Members').

The definitions of terms used in these Terms are as follows.

1. 'Service' refers to all related services of HOLD that members can use regardless of the device (including various wired and wireless devices such as PC, TV, mobile devices, etc.).

2. 'Member' refers to a person who, by registering an ID during membership registration, can freely access the site, continuously receive information, or continuously use the services provided by the site.

3. 'Non-member' refers to a person who uses the services provided by the company without entering into a use contract.

4. 'Medical staff' refers to a person who has completed service registration according to the doctor membership form and is authorized to provide remote medical care for members.

5. 'ID' refers to the mobile phone number set by the member and approved and registered by the company for identification, information provision, and service use.

6. 'Password' refers to a combination of letters or numbers set by the member to confirm the member's identity and protect confidentiality.

7. 'Authentication number' refers to a number used to confirm that the member is the same person by using the authentication number provided through the member's ID (mobile phone number).

8. 'Device' refers to electronic devices such as personal computers, PDAs, mobile phones, tablet PCs, etc., used by members to access the service.

9. 'Termination' refers to the cancellation of the use contract by the company or the member.

10. 'Post' refers to any form of information such as symbols, letters, voice, sound, images, videos, etc., posted by a member on the service, including writings, photos, videos, files, and links.

1. The company posts the contents of these Terms on the initial screen of the service so that members can easily know them.

2. The company may amend these Terms within the scope not violating relevant laws such as the 'Act on the Regulation of Terms and Conditions' and the 'Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.' (hereinafter 'Information and Communications Network Act').

3. If the company amends the Terms, it will specify the effective date and reason for the amendment and announce it together with the current Terms in the manner specified in paragraph 1, from 30 days before the effective date until the day before the effective date. However, in the case of amendments unfavorable to members, the company will also notify members clearly through electronic means such as email, electronic messages, or consent windows upon login, in addition to the announcement.

4. If the company announces or notifies the amendment as described above and clearly states that if the member does not express their intention within 30 days, it will be deemed as consent, and the member does not explicitly refuse, the member is deemed to have agreed to the amended Terms.

5. If a member does not agree to the application of the amended Terms, the company cannot apply the amended Terms, and in this case, the member may terminate the use contract. However, if there are special circumstances where the existing Terms cannot be applied, the company may terminate the use contract.

1. The company may have separate terms of use and policies (hereinafter referred to as 'Service-specific Guidelines, etc.') for individual services if necessary, and if the contents conflict with these Terms, the Service-specific Guidelines, etc. shall take precedence.

1. The use contract is concluded when a person who wishes to become a member (hereinafter 'Applicant') agrees to the contents of the Terms, applies for membership, and the company accepts the application.

2. In principle, the company accepts the applicant's request to use the service. However, the company may refuse or later terminate the use contract for applications falling under any of the following:

1. If the applicant has previously lost membership under these Terms, except when re-approval is obtained from the company.

2. If the applicant is not using their real name or is using another person's name.

3. If false information is provided or required information is not provided.

4. If a child under 14 does not obtain consent from a legal representative (parent, etc.).

5. If approval is impossible due to the applicant's fault or if the application violates other stipulated matters.

3. For applications under paragraph 1, the company may request real-name verification and identity authentication through a specialized agency depending on the type of member.

4. The company may withhold approval if there is no capacity in service-related facilities, or if there are technical or business issues.

5. If the company does not approve or withholds approval for membership applications under paragraphs 2 and 4, it will, in principle, notify the applicant.

6. The time of conclusion of the use contract is when the company indicates completion of registration in the application process.

7. The company may differentiate usage by grade, usage time, number of uses, service menus, etc., according to company policy.

8. The company may restrict use or impose grade-based restrictions to comply with the 'Promotion of Movies and Videos Act' and the 'Youth Protection Act.'

1. Members may view and modify their personal information at any time through the personal information management screen. However, real name and ID required for service management cannot be modified.

2. If there are changes to the information provided at the time of membership application, the member must update it online or notify the company by email or other means.

3. The company is not responsible for any disadvantages caused by not notifying the company of changes as described in paragraph 2.

The company strives to protect members' personal information in accordance with the Information and Communications Network Act and other relevant laws. The company's privacy policy applies to the protection and use of personal information. However, the company's privacy policy does not apply to linked sites other than the official site.

1. The company assigns the user ID as the mobile phone number entered by the user, as stipulated in the Terms.

2. In principle, the user ID cannot be changed. If it must be changed for unavoidable reasons, the ID must be terminated and re-registered. The member is responsible for managing their ID and authentication number and must not allow third parties to use them.

3. The company may restrict the use of an ID if it is likely to leak personal information, is antisocial or contrary to public morals, or may be mistaken for the company or its operator.

4. If a member becomes aware that their ID or password has been stolen or is being used by a third party, they must immediately notify the company and follow the company's instructions.

5. If the member does not notify the company as described in paragraph 4, or does not follow the company's instructions after notification, the company is not responsible for any disadvantages.

1. Unless otherwise specified in these Terms, the company may notify members via email address, electronic message, etc., within the service.

2. For notifications to all members, the company may post on the company's bulletin board for at least 7 days in lieu of individual notifications.

1. The company does not engage in acts prohibited by relevant laws or these Terms or contrary to public morals and strives to provide the service continuously and stably.

2. The company must have a security system to protect members' personal information (including credit information) and must announce and comply with its privacy policy.

3. The company must have the necessary personnel and systems to appropriately handle user complaints or requests for relief related to service use.

4. If the company recognizes that opinions or complaints raised by members are justified, it must handle them. The company will inform members of the process and results via the bulletin board or email.

1. Members must not engage in the following acts:

1. Registering false information during application or change

2. Using another person's information

3. Changing information posted by the company

4. Transmitting or posting information (such as computer programs) other than that specified by the company

5. Infringing the copyrights or intellectual property rights of the company or third parties

6. Damaging the reputation or interfering with the business of the company or third parties

7. Disclosing or posting obscene or violent messages, images, voices, or other information contrary to public order and morals on the service

8. Using the service for profit without the company's consent

9. Other illegal or unjust acts

2. Members must comply with relevant laws, these Terms, usage guides, precautions announced in relation to the service, and matters notified by the company, and must not interfere with the company's business. Members must also promptly notify the company of any changes to their contact information, email address, or other contract details through the prescribed procedures.

1. The company provides the following services to members:

1. (App) Search for hospitals/clinics by medical department

2. (App) Reservation service for hospitals/clinics by medical department

3. (App) Pharmacy information agency service

4. (App) Search for doctors by medical department

5. (App) Remote medical application service

6. (App) Support for remote video consultation

7. (App) Support for remote phone consultation

8. (App) Support for remote chat consultation

9. (App) Support for delivery and receipt of prescription drugs from pharmacies

10. (App) Support for sending prescriptions to pharmacies

11. (App) Payment service for pharmacy drugs

12. (Admin) Doctor membership registration service

13. (Admin) Pharmacist membership registration service

14. (Admin) Doctor's remote consultation service

15. (App) Pharmacist's prescription receipt assistance service

16. Any other services additionally developed by the company or provided to members through partnership agreements with other companies (e.g., nearby matching service between partner pharmacies and members, coupon provision for inviting friends, and other technical services)

2. The company provides non-face-to-face medical consultation and prescription drug delivery services in accordance with the Ministry of Health and Welfare's temporary guidelines for non-face-to-face medical care (Announcements No. 2020-177, 2020-889). According to the guidelines, the method of delivery and receipt of prescription drugs can be determined through consultation between the pharmacist and the patient, and the company supports 'delivery' and 'shipping' methods for members registered on the platform and partner pharmacies.

3. The company provides services to support pilot projects for non-face-to-face medical care within a limited scope in accordance with the 'Framework Act on Health and Medical Services' of the Ministry of Health and Welfare.

4. The company may divide the service into certain ranges and designate separate available times for each range. In such cases, the company will announce the details in advance.

5. In principle, the service is provided 24 hours a day, 365 days a year.

6. The company may temporarily suspend the provision of the service for reasons such as maintenance, replacement, or failure of information and communication equipment, or for operational reasons. In such cases, the company will notify members as specified in Article 9. However, if prior notice is not possible due to unavoidable reasons, the company may notify afterward.

7. The company may conduct regular inspections if necessary for the provision of the service, and the regular inspection time will be announced on the service screen.

1. The company may change all or part of the services provided for operational or technical reasons if there is a valid reason.

2. If there are changes to the content, usage method, or usage time of the service, the reason for the change, the content of the changed service, and the date of provision must be posted on the initial screen of the service before the change.

3. The company may modify, suspend, or change all or part of the free services for policy or operational needs, and unless otherwise specified by law, no separate compensation will be provided to members.

The company provides various services necessary for free consultation, reservation, and advertising services between members and medical staff, and may charge service fees or consultation promotion service fees according to its internal policy.

Settlement of fees for remote medical services performed by medical staff through HOLD (hereinafter 'Non-face-to-face Medical Fees') is calculated based on the remote medical service price minus the service fee in Article 14, consultation promotion service fee, and payment processing fee. Medical staff may freely set the price of remote medical services considering the service fee, etc. The settlement cycle is, in principle, payment of non-face-to-face medical fees for completed consultations in the current month on the 10th of the following month, unless otherwise agreed between the company and the medical staff. However, if a member cancels or requests a refund before payment, the company may withhold payment of the non-face-to-face medical fees. The company may deduct costs incurred due to the medical staff's fault from the non-face-to-face medical fees. The company may withhold settlement of non-face-to-face medical fees in the following cases:

1. If payment is made by credit card, the company may withhold remittance of non-face-to-face medical fees for up to 60 days to determine whether there has been fraudulent use of the credit card, in accordance with the Specialized Credit Finance Business Act. In this case, the company may request evidence from the medical staff to confirm the remote consultation, and payment will be made after confirmation.

2. If a third party such as a court requests withholding of payment of non-face-to-face medical fees, the company may withhold remittance until the request is lifted or pay to the legitimate creditor.

3. If the medical staff is found to be ineligible to provide consultation services or if there are concerns about multiple refund requests due to frequent member claims, the company may withhold settlement for a certain period.

4. If the same type of claim continues to occur between the medical staff and members, the company may withhold settlement of non-face-to-face medical fees for a certain period to prepare for member claims. In addition to the cases specified in this article, the company may notify the medical staff and withhold settlement of all or part of the non-face-to-face medical fees for a certain period if required by law or for reasonable reasons.

1. The company may provide various information deemed necessary during the use of the service to members via notices or email. However, members may refuse to receive emails at any time, except for transaction-related information and responses to customer inquiries as required by law.

2. If the company intends to send information by phone or fax, it will obtain the member's prior consent. However, this does not apply to transaction-related information, consultation, benefit services, or content related to calls and messages.

3. The company may post advertisements on the service screen, homepage, application, or email in connection with the operation of the service. Members who receive advertising emails may refuse to receive them.

4. Users (including members and non-members) must not change, modify, or restrict posts or other information related to the services provided by the company.

5. The company (CVRN CLUB Co., Ltd.) may act as an advertising agent online and offline for users (doctors and pharmacists) who have registered as members.

1. The copyright of posts posted by members within the service belongs to the author of the post.

2. Posts posted by members within the service may be exposed in search results, the service, or related promotions, and may be partially modified, reproduced, or edited within the necessary scope for such exposure. In this case, the company will comply with copyright laws, and members may delete, exclude from search results, or make posts private at any time through the customer center or management functions within the service.

3. If the company wishes to use a member's post in ways other than those specified in paragraph 2, it must obtain the member's prior consent by phone, fax, or email.

1. If a member's post contains content that violates the Information and Communications Network Act, Copyright Act, or other relevant laws, the rights holder may request suspension or deletion of the post in accordance with the procedures prescribed by law, and the company must take action accordingly.

2. Even without a request from the rights holder as described in the previous paragraph, the company may take temporary measures, etc., for posts if there are reasons to recognize infringement of rights or if the post violates company policy or relevant laws, as specified below:

– If the content severely insults or damages the reputation of another member or third party

– If the content violates public order or morals or is linked to such content

– If the content encourages illegal copying or hacking

– If the content is for commercial advertising purposes

– If the content is objectively recognized as being related to a crime

– If the content infringes the copyrights or other rights of other users or third parties

– If the content is of a private political or religious nature and is deemed inappropriate for the service

– If the content is judged to be false information not verified for the health of others

– If the content is judged to be comparative advertising between educators or domestic educational institutions

– If the content is judged to be comparative advertising between medical professionals or domestic medical institutions

– If the content is posted as unauthorized medical practice or for the purpose of promoting medical practice

– If the content violates the company's posting principles or is inappropriate for the bulletin board

– If the content is deemed to violate other relevant laws

3. The detailed procedures under this article follow the 'Post Suspension Request Service' established by the company within the scope prescribed by the Information and Communications Network Act and the Copyright Act.

1. Copyright and intellectual property rights for the service belong to the company. However, this does not apply to posts by members and works provided under partnership agreements.

2. The company grants members only the right to use accounts, IDs, content, etc., according to the conditions set by the company, and members may not transfer, sell, or provide as collateral such rights.

1. Members may apply for termination of the use contract at any time through the customer center or My Information menu on the initial screen of the service, and the company must process it immediately in accordance with relevant laws.

2. If a member terminates the contract, all data of the member will be deleted immediately, except where the company retains member information in accordance with relevant laws and the privacy policy.

1. If the company or user intentionally or negligently causes damage to the other party in connection with the use of the service, they must compensate for the damage.

2. However, the company is not responsible for any damages related to the use of free services, except as stipulated in the privacy policy.

1. If a member violates the obligations of these Terms or interferes with the normal operation of the service, the company may restrict the use of the service in stages, such as warning, temporary suspension, or permanent suspension.

2. Notwithstanding the previous paragraph, if a member commits acts such as identity theft or payment fraud in violation of the Resident Registration Act, provides or operates illegal programs in violation of the Copyright Act or the Computer Program Protection Act, engages in illegal communication or hacking in violation of the Information and Communications Network Act, distributes malicious programs, or exceeds access rights, the company may immediately impose permanent suspension. In this case, all benefits obtained through the use of the service will be forfeited, and the company will not provide separate compensation.

3. If a member does not log in for more than three months, the company may restrict use to protect member information and improve operational efficiency.

4. The conditions and details of restrictions within the scope of this article are as specified in the restriction policy and individual service operation policies.

5. If the company restricts the use of the service or terminates the contract under this article, it will notify the member in accordance with Article 9.

6. Members may file an objection to the restriction of use, etc., under this article according to the procedures set by the company. If the objection is deemed justified, the company will immediately resume the use of the service.

1. The company is exempt from liability for providing the service if it is unable to do so due to force majeure such as natural disasters.

2. The company is not responsible for service use disruptions caused by the member's fault.

3. The company is not responsible for the reliability or accuracy of information, data, or facts posted by members in connection with the service.

4. The company is exempt from liability for transactions between members or between members and third parties through the service.

5. The company is not responsible for the use of free services unless otherwise specified by law.

1. Lawsuits between the company and members are governed by the laws of the Republic of Korea.

2. Lawsuits regarding disputes between the company and members are subject to the jurisdiction of the district court having jurisdiction over the member's address at the time of filing, or, if there is no address, the member's place of residence. If the member's address or place of residence is unclear, jurisdiction is determined in accordance with the Civil Procedure Act.

1. These Terms are effective from September 1, 2023.

2. If the company changes the Terms, it will continuously disclose the changes, the effective date, and the details of the changes through the service so that members can easily know them at any time. In this case, the changes before and after will be compared and disclosed.